Arrival
Our on-site agent will deposit the apartment keys in a key safe located at the building. This means you can arrive at a time convenient to you without having to make additional arrangements.
Barbecue
The penthouse has an electric barbecue, for use on the terrace.
Bed linen and towels
Beds are made up with fresh linen and clean towels are provided. For an additional charge, linen and towels can be changed at any time during your stay.
Bicycles
If you bring bicycles, they can be left safely in the building's bicycle storage room.
Cancellation
8 weeks or more before the arrival date, a booking can be cancelled with no penalty. Down payments made will be refunded. Between 4 and 8 weeks before the arrival date, 50% of the rental fee is payable on cancellation. If the booking is cancelled 4 weeks or less before arrival, the full rental fee is due.
Charges
All essential services for your stay are either included in the accommodation price or are shown transparently during the booking process.
Check-in
Check-in is from 15:00 onwards on the day of arrival.
Check-out
Check out is before 10:00 on the day of departure. Depending on availability, a late check-out can be booked at short notice for a fee.
Contact person on-site
If you have any questions or problems with your accommodation during your stay, our local agency will assist you.
Cot and high chair
Unfortunately, a baby cot and a high chair cannot be provided.
End-of-stay cleaning
At the end of your stay, the penthouse will be cleaned. This service is mandatory and will be invoiced at the time of booking.
Extra beds
The holiday apartment can accommodate a maximum of 4 guests. Additional beds cannot be provided. Any secret over-occupancy will be penalised.
Internet (WLAN)
The accommodation has Internet (WLAN). Its use is included in the accommodation price.
Interim cleaning
Interim cleaning services can be arranged at an additional cost in consultation with the local agency. The holiday apartment is equipped with a vacuum cleaner and some cleaning utensils.
Laundry
Washing machines and tumble dryers are available in the building. Use is subject to a charge. An iron and ironing board are provided.
Minimum length of stay
The minimum stay is usually 2 to 4 nights depending on the season. The arrival and departure is possible on any day of the week.
Parking
There is plenty of free parking available in the vicinity of the holiday apartment. However, as a car is not really needed on Pellworm, it makes more sense to leave it at the Nordstrand ferry port.
Payment
A 25% down payment of the total booking price is due, via bank transfer, on confirmation of the reservation. The balance of the total price is due at latest 8 weeks prior to arrival and is also payable by bank transfer. If the period between booking and arrival is less than 8 weeks, the total price must be paid immediately.
Pets
Pets are not allowed. This will be checked on arrival.
Sauna
The holiday apartment has its own sauna, the use of which is included in the accommodation price. Please bring your own sauna towels and fragrances for infusions.
Smoking
Smoking is not permitted. This also applies to cannibis consumption. Any violation of this rule will incur a fine of € 250.
Toilet paper, dishwasher tablets, dish liquid
As is usual with holiday accommodation, the principle of self-catering applies. However, to make your arrival easier, toilet paper, dishwasher tablets and dish liquid are provided as initial equipment. Additional supplies and personal hygiene items must be brought along or purchased on site.
Travel cancellation insurance
To ensure that you are covered for any financial losses incurred in the event of cancellation, for example, due to illness, accident or unemployment, we recommend taking out travel cancellation insurance.
TV and Radio
The apartment is equipped with a Smart TV. Television reception is via Internet TV. You can also use your streaming subscriptions and TV on-demand services. There is also a radio which can receive stations via FM, DAB+ or the Internet. You can also stream your music via Bluetooth.
Visitor's tax (Kurtaxe)
The island of Pellworm levies a visitor's tax (Kurtaxe) on all visitors. The tax is calculated during the booking process.